Gloria was a thirty-something member of the wait staff at a local restaurant. She had experience gained while in college and was now picking up extra money on the early morning shift.
It wasn’t long before she was asked to become shift manager which was timely when her “day job” had been eliminated. Within six months Gloria was working the busiest shifts, managing the other wait staff and substituting for the general manager as needed.
Here are the behaviors that made Gloria valuable.
She treated the restaurant as her own business, paying attention to the bottom line and her opportunities to add to it. She didn’t wait to be asked to do something but jumped in when she saw a job that needed doing; she also offered to help others when they were slammed with customers.
Gloria also listened to the customers, getting feed back on service, menu items and preferences. By watching food production and service, Gloria learned to identify when a miscue was about to produce a delay in prep or timely service. She was able to divert difficulties before they became bigger snafus.
Gloria’s flexibility led directly to the smooth running of the front of the house in harmony with the rhythms of the kitchen.
Solid employees bring positive energy to the job. Their commitment to the success of the business distinguishes them from clock-in-and-get-a-paycheck Janes and Joes and elevates them to highly-promotable status.